Need Help ? telephone our  customer service team Free Call on Australia 1800 220 123  or New Zealand 0800 33 55 88

 
 

Domain Directors Pty Ltd
COMPLAINTS HANDLING POLICY

Domain Directors Pty Ltd is committed to providing our customers with excellent service.

If you have any complaints about our services, please email complaints@instra.com or call us on 61 3 9783 1800 or fax us on 61 3 9783 6844.

Your communication will be acknowledged within five working days of receipt.

In the event that an investigation is required, we will make all reasonable efforts to provide you with a response within 30 days.

If your concerns are of a complex nature and we are not able to provide you with a response within 30 days we will keep you informed as to the progress being made and a likely timeframe for finalisation.

If it is more appropriate that your concerns are dealt with by an organisation other than Domain Directors Pty Ltd, you may take your issue further to the appropriate authority relating to your service provided.  If your service provided is an Australian domain name, you make take your complaint to auDA - http://www.auda.org.au/help/complaints.html

 

DOMAIN DIRECTORS PTY LTD
International Domain Name Registrar



2003 Domain Directors Pty Ltd
ACN 100 504 596
Postal Address : GPO BOX 988 MELBOURNE VIC AU 3001
Telephone : 1800 220 123
Fax : 61 3 9783 6844
Website: www.domaindirectors.com
E-mail : register@domaindirectors.com